Help & FAQs

HELP & FAQs

ORDER & PAYMENT

How do I know my order is confirmed?
Once your order is placed, you will receive a confirmation email with your order details.

Can I amend my order?
Please contact us as soon as possible at contact@polineofficial.com. We cannot guarantee changes once the order has been processed.

How can I pay?
We accept major credit/debit cards and other available payment methods shown at checkout.

SHIPPING

Do you offer free shipping?
Yes, we offer free shipping on all orders.

How long does shipping take?
Orders are usually processed within 1–2 business days. Delivery times may vary depending on your location.

Will I receive tracking?
Yes, once your order is shipped, you will receive tracking information by email.

RETURNS

What is your return policy?
We offer 60-day returns. Items must be unused, unworn and in their original condition.

How do I start a return?
Contact us at contact@polineofficial.com with your order number.

JEWELLERY CARE

How should I care for my jewellery?
Store your jewellery in a cool, dry place and clean it gently with a soft non-abrasive cloth.

WARRANTY

Do you offer warranty?
Yes, POLINE jewellery is covered by a 1-year warranty against manufacturing defects.